Title: EGovernment: HumanCentered Systems for Business
Advances in information technologies have positioned electronic
(EC) at the forefront of business and commerce.
A couple of years ago, we have experienced the “firstgeneration” Internet
companies, where it took approximately two years to
get up and running. Today, we have “secondgeneration” Internet companies,
where it takes weeks to get up and running. For
example, see for detailed discussion regarding a startup company that
became fully operational and was successful in raising
$8 million within 12 weeks. In such an environment, it would not be
feasible to expect such entrepreneurs to spend months
interacting with the various state agencies to obtain relevant information
regarding establishing its business.
Many federal and state agencies have been mandated to adopt EC
technologies to help streamline and transform their core
business processes.In response to these mandates, the NJ State government
has recently established an initiative in EC whose
goal is to provide an effective and efficient single electronic interface
that fosters the establishment of new businesses and facilitates
effective longterm interactive relationships with businesses throughout
the State. The objective of the proposed work is to
identify and address, through research and development, some of the
fundamental limitations encountered in applying information
technology to government information services. Specifically, we plan to
address research and development issues related
to distributed workflows, security and authorization, workflow
specification, data interoperability, and universal access.
In addition to the research issues that will be addressed in this
work, we will undertake the development of a prototype
system called MyNJbusiness that will require the development of a number
of various components. The MyNJbusiness
system will evolve through several prototype and production iterations. In
conjunction with the SBDC staff, we will conduct
formal system walkthroughs and guided exploration sessions for each
release. Select clients of the SBDC will be encouraged
to work with the system and provide feedback.
The impact of this project is in three dimensions –
- it advances the
fundamental research in the areas of data interoperability,
workflow management and multimedia object delivery and access.
helps government agencies to provide an electronic
frontend and associated humancentered systems to entice small and medium
scale businesses by providing a smoother, customized
process of establishing new business.
- The resulting methodologies and
systems developed will enable business
persons, entrepreneurs and other citizens to interact with the state
government in an effective fashion never previously possible.
The research and development work we will undertake generalizable and
therefore can serve as a reference model to be
adopted by other agencies and services both in New Jersey and in other